3C Core — Legal Documents

1. Introduction

3C Core Ltd. ("we", "us", "our") is committed to protecting and respecting your privacy. We are a UK-based property services company providing inventory services, property inspections, property management, lettings, property sales, property flipping, and dispute resolution services.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection legislation.

2. Data Controller Details

Company Name: 3C Core Ltd.
Registered Address: 60 Tottenham Court Road, London, W1T 2EW, England
Email: c3propertiesuk@gmail.com
Phone: 07852254792
Companies House Number: 17050206

For all data protection enquiries, contact our Data Controller at the above details.

3. Who This Policy Applies To

This policy applies to:

• • Landlords engaging us for property management, letting, or inventory services
• • Tenants renting properties managed or let by us
• • Buyers and sellers using our property sales or flipping services
• • Dispute resolution clients seeking mediation or dispute services
• • Website visitors browsing our site
• • Contractors and suppliers working with us
• • Job applicants applying for roles within our company

4. Personal Data We Collect

Depending on the services you use, we may collect the following categories of personal data:

Identity & Contact Data

• • Full name, date of birth, nationality
• • Email address, phone number, postal address
• • Copies of identity documents (passport, driving licence) for compliance and referencing purposes

Financial Data

• • Bank account details (for rent payments, deposits, sale proceeds)
• • Credit reference and affordability check results
• • Payment history and invoicing records

Property & Tenancy Data

• • Property address and details
• • Tenancy agreements, lease terms, rental amounts
• • Inventory reports, inspection records, and photographs of properties
• • Maintenance records and repair histories
• • Deposit information and deposit scheme references

Dispute Resolution Data

• • Details of disputes between landlords and tenants
• • Evidence submitted by either party (photos, correspondence, receipts)
• • Mediation notes and outcomes

Technical & Usage Data

• • IP address, browser type, device identifiers
• • Pages visited, time spent on our website
• • Referring URLs and search terms

Communications Data

• • Emails, live chat messages, phone call records
• • Enquiry forms submitted via our website

5. How We Collect Your Data

We collect personal data through:

• • Direct interactions — when you sign a tenancy or management agreement, complete an enquiry form, call us, or email us
• • Referencing agencies — credit checks, tenant referencing, and right-to-rent verification
• • Third-party platforms — Rightmove, Zoopla, OnTheMarket, or other property portals
• • Contractors and maintenance providers — information shared in relation to property works
• • Deposit protection schemes — such as TDS, DPS, or MyDeposits
• • Cookies and website analytics — automatically collected when you browse our site (see Cookie Policy)
• • Court or tribunal records — where relevant to dispute resolution services

6. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR Article 6:

Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing before withdrawal.

7. Special Category Data

In limited circumstances, we may process special category data (under UK GDPR Article 9), such as disability or health information (if relevant to property accessibility adaptations) and immigration status (for Right to Rent compliance checks). We will only process such data where we have explicit consent or a specific legal obligation to do so.

8. Anti-Money Laundering (AML) Compliance

As a property business involved in sales and lettings, we are required by the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 to verify the identity of clients, conduct due diligence checks, and report suspicious activity to the National Crime Agency (NCA) where required. Personal data collected for AML purposes will be retained for a minimum of 5 years.

9. How We Use Your Data

• • Manage tenancy agreements, lettings, and property management contracts
• • Conduct property inspections and produce inventory reports
• • Register and manage tenancy deposits with government-approved schemes
• • Carry out Right to Rent checks in compliance with UK immigration law
• • Process rental payments, maintenance charges, and sales transactions
• • Market and list properties on portals (Rightmove, Zoopla, etc.)
• • Communicate with landlords, tenants, buyers, and sellers about their properties
• • Resolve disputes between landlords and tenants through mediation or formal proceedings
• • Comply with legal, regulatory, and tax obligations
• • Send marketing updates and property news (with your consent)
• • Improve our website and services through analytics

10. Data Sharing & Third Parties

We do not sell your personal data. We may share your data with deposit protection schemes (TDS, DPS, MyDeposits), credit referencing agencies, property portals (Rightmove, Zoopla, OnTheMarket), solicitors and conveyancers, HMRC, courts and tribunals, local councils, maintenance contractors, the ICO or other regulators, and IT/cloud storage providers for secure data hosting. All third-party processors are bound by data processing agreements requiring them to handle your data lawfully and securely.

11. Data Retention

After retention periods expire, data is securely deleted or anonymised.

12. Cookie Policy

Cookies are small text files placed on your device when you visit our website. They help us understand how visitors use our site and improve your experience. See our Cookie Settings page for full details and to manage your preferences.

13. Your Rights Under UK GDPR

• • Right of Access — request a copy of all data we hold about you
• • Right to Rectification — request correction of inaccurate or incomplete data
• • Right to Erasure — request deletion of your data where there is no lawful reason to retain it
• • Right to Restrict Processing — ask us to limit how we use your data
• • Right to Data Portability — receive your data in a machine-readable format
• • Right to Object — object to processing based on legitimate interests or for direct marketing
• • Right to Withdraw Consent — at any time for consent-based processing
• • Rights related to automated decision-making — not to be subject to solely automated decisions that significantly affect you

To exercise any right, contact us at c3propertiesuk@gmail.com. We will respond within one calendar month. This service is free of charge, unless requests are manifestly unfounded or excessive.

14. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption, password-protected systems, secure cloud storage, regular staff training, and incident response procedures. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected individuals without undue delay, as required by UK GDPR Article 33.

15. International Data Transfers

We aim to keep all data processing within the UK and European Economic Area (EEA). If any data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as UK adequacy decisions, Standard Contractual Clauses (SCCs) approved by the ICO, or Binding Corporate Rules where applicable.

16. Automated Decision-Making & Profiling

We may use automated processes for tenant referencing and credit checks via third-party referencing agencies. If a decision is made solely by automated means and significantly affects you, you have the right to request human review. Please contact us to exercise this right.

17. Children's Privacy

Our services are directed at adults (18+). We do not knowingly collect personal data from children under the age of 13. If you believe a child has submitted personal data to us, please contact us immediately and we will delete it promptly.

18. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g. Rightmove, Zoopla, government portals). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

19. Marketing Communications

We will only send you marketing emails, newsletters, or property updates where you have provided explicit consent. You can unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email or contacting us at c3propertiesuk@gmail.com. Withdrawing marketing consent does not affect your right to receive service-related communications.

20. Complaints

If you are dissatisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

🌐 www.ico.org.uk · 📞 0303 123 1113 · ✉️ Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to resolve your concern directly before you contact the ICO. Please reach out to us first at c3propertiesuk@gmail.com.

21. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our services, legal requirements, or best practices. The "Last Updated" date at the top of this document will always reflect the most recent revision. Where changes are significant, we will notify affected individuals directly.